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PROJECTS
IMPLEMENTATION FOR AN AUTOMOTIVE COMPANY
Scope:
Implementation of ServiceNow modules: Asset management, Discovery, CMDB and Procurement information to maintain and assurance of data quality.
Activities:
Installation and configuration of mid servers and discovery module, creation of new discovery classifiers for facilities and specific devices in the service catalog. Integration with LADP active directory for user load. Integration with Microsoft System Center Configuration Manager (SCCM). Service Catalog development provisioning for computer devices. Implementation of procurement module for asset receipt (Purchase orders and receiving slips). Data normalization for company modules, locations, manufactures, records. Development of training material and courses.
Benefits:
Time savings due to the processes automation, money savings (the system replaced manual work), assurance of data integrity, real time reporting for executives (computer assets) and processes standardization.
INTEGRATION FOR A LOGISTICS COMPANY
Scope:
Integrations of ServiceNow with: HP SM, Solar winds, SCCM, Jira (Service Center) and VCenter (WMware).
Activities:
Creation of a bi-directional integration between customer’s platform and HPE to automate the incident process and assignment of the resolution owner, using SOAP Web Services and Data Mapping tables for inbound and outbound transactions. Development of Service Catalog Items.
Benefits:
Automation of the incident process to improve the response times from the resolution owners in L2 and L3 related to HP Service Manager and Solar Winds.
Automation of the population of the CMDB with information about work stations, servers, networking devices in relation to SCCM, and with virtual machines coming from Vcenter console, providing reliability of the current technological infrastructure.
ITSM IMPLEMENTATION FOR A PHARMACEUTICAL COMPANY
Scope:
Migration of the whole ITSM operation from BMC Remedy to ServiceNow. With the purpose of increasing the visibility and automation of the company’s processes and workflows along with the integration of data bases and monitoring tools such as SAP BI according to ITIL best practices.
Activities:
Understand the objectives of the organization and align them to their business processes, identify and reduce the business processes associated risks. Configuration, design and implementation of the ServiceNow platform. Example: Configuration and management of SLAs, Service Catalog, CMDB items, design and implementation of Workflows and scripting based on client requirements, etc.
Benefits:
The main benefit is using the system to automate the process reducing the number of enhancements requests from 100 per month to 10 requests per month. Having as result an improvement of the metrics and performance of the SLA’s, facilitating the decision-making process.
NEARSHORE Application Development and Support
Scope:
Create new functionality and enhance current functionality for business-critical application survey.com main site.
Activities:
Active Alliance performed application development, testing, release to production in a DevOps environment from our NearShore development center.
Benefits:
Increased availability and reduced release time by collaborating extensively with our NearShore Team.